Pengaruh orientasi pemasaran relasional terhadap loyalitas pelanggan dengan demografi sebagai variabel moderasi : studi kasus pelanggan CV. XYZ = Impact of relationship marketing orientation on customer loyalty with demographic as moderation variable : case study customer's of CV. XYZ / Eric Fazar Irawan

Analisis peran kualitas relasional pelanggan terhadap loyalitas pelanggan pendidikan tinggi : Studi kasus Univesitas Indonesia

Pengaruh Customer Engagement melalui Media Sosial Instagram terhadap Customer Loyalty pada Pelanggan Somethinc di Indonesia = The Effect of Customer Engagement through Instagram Social Media on Customer Loyalty towards Somethinc’s Customers in Indonesia

Pengaruh Customer Perceived Value dan Competitive Advantage Terhadap Customer Loyalty Melalui Peran Trust sebagai Mediasi (Studi Pada Generasi Z Pengguna Brand Skintific) = The Influence of Customer Perceived Value and Competitive Advantage on Customer Loyalty Through The Mediating Role of Trust: A Study on Generation Z Users of The Skintific Brand

Analisa proses customer value dalam membentuk loyalitas pelanggan jasa layanan purna jual (studi kasus pada AUTO 2000 Karawang) = Analysis the process of customer value of the after sales service in establishing customer loyalty