Pasaribu, Hiras
Pengaruh komitmen, persepsi, dan penerapan pilar dasar Total Quality Management terhadap kinerja manajerial
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
 Artikel Jurnal
Ide Asara
Pengaruh budaya organisasi terhadap kinerja organisasi dimediasi total quality management pada PT Pegadaian (Persero) = The effect of organizational culture on organizational performance mediated by total quality management in PT Pegadaian (Persero)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi Membership
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks SO
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks