Best practices in access services
edited by Lori L. Driscoll, W. Bede Mitchell
Routledge, 2009
 Buku Teks
Best practices in customer service
edited by Ron Zemke and John A. Woods
American Management Association, 1998
 eBooks
Best practices in residential treatment
edited by Roodney A. Ellis
Routledge, Taylor & Francis Group, 2009
 Buku Teks SO
Best practices in residential treatment
edited by Roodney A. Ellis
Routledge, Taylor & Francis Group, 2009
 Buku Teks SO
Jackson, John H.
Business : contemporary concepts and practices
Prentice-Hall, 1992
 Buku Teks