Vania Rachma Putri
Pengaruh E-Service Quality dan E-Recovery Service Quality Pada Aplikasi Asuransi Digital Terhadap Customer Experience dan Customer Satisfaction Untuk Mendorong Customer Loyalty = The Impact of E-Service Quality and E-Recovery Service Quality on Digital Insurance Applications on Customer Experience and Customer Satisfaction to Encourage Customer Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership
Vivie Nurjaningrum Putri Rantyanti
Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis Membership
Nasution, Syahreza Prakasa
Explorasi Peran User Experience dan E-Service Quality terhadap Customer Loyalty pada Aplikasi Mobile Coffee Shop di Indonesia: Mediasi Customer Satisfaction = Exploring User Experience and E-Service Quality Roles on Customer Loyalty in Indonesian Mobile Coffee Shop Application: Mediating Role Customer Satisfaction
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Tesis Membership
Panjaitan, Jesly Yuriaty
Customer experience and service quality to enhance brand loyalty of starbucks indonesia pt sar coffee indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008
 UI - Tesis Open
Devita Sari
Pengaruh Service Quality Terhadap Relationship Quality dan Customer Loyalty Pada Layanan Home Service Perbaikan dan Perawatan Mobil = The Effect of Service Quality on Relationship Quality and Customer Loyalty in Home Service Car Repair and Maintenance
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership