Riangga Aji Prasetyo
Analisis Hubungan Penerapan Total Quality Management (TQM) pada Performa organisasi PT XYZ = Correlation Analysis between the Implementation of Total Quality Management (TQM) on PT XYZ's Organizational Performance
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Tesis Membership
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Kemungkinan penerapan total quality management pada perusahaan suatu pendekatan kualitatif
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1997
 UI - Skripsi Membership