Layanan referensi sebagai representasi perpustakaan perguruan tinggi: studi kasus di Perpustakaan Universitas Indonesia = Reference service as representation of college library: case study in University of Indonesia Library

Layanan referensi perpustakaan perguruan tinggi : studi kasus perpustakaan Universitas Indonesia = Reference service at the academic library : a case study at the University of Indonesia's library

Analisis customer relationship management (CRM) dalam upaya menjaga image setelah aktivitas rebranding studi kasus pada OLX Indonesia = Customer relationship management (CRM): analysis in maintaining image after rebranding activities case study in OLX Indonesia

Persepsi pustakawan terhadap kegiatan layanan sirkulasi dan layanan rujukan studi kasus Perpustakaan Universitas Indonesia = Perception of librarians on activities of circulation services and reference services a case study in Library University of Indonesia

Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center