Katz, William A., 1924-
Your library : a reference guide
Holt, Rinehart and Winston, 1979
 Buku Teks
Safitri Ayu Lestari
Keterampilan berkomunikasi staf layanan Perpustakaan Umum Daerah Kabupaten Bogor = Communication skills of library service staff at Public Library Of Bogor Regency
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi Membership
Guidelines for reference and information services in public libraries / Library Association Information Services Group
Library Association Publishing, 1999
 Buku Referensi
Saricks, Joyce G.
Readers' advisory service in the public library
[American Library association, ], 2005
 eBooks
Research within the disciplines : foundations for reference and library instruction
Maryland Rowman &​ Littlefield,, 2014
 Buku Teks