Perancangan configuration management database (CMDB) dengan menggunakan ITIL versi 3: Studi kasus pt. xyz = Designing configuration management database (CMDB) using ITIL version 3: A case study of pt. xyz.

Pengukuran tingkat kapabilitas dan perbaikan tata kelola teknologi informasi berdasarkan kerangka kerja COBIT 5 dan ITIL v3 2011 : studi kasus PT XYZ = Assessment of capability level and IT governance improvement base on COBIT 5 and ITIL v3 2011 framework : a case study PT XYZ

Perancangan perjanjian tingkat layanan dan standar proses pengelolaan tingkat layanan teknologi informasi berbasis standar ISO 20000 dan ITIL V3 2011: Studi Kasus PT XYZ = Designing service level agreement and standard of service level management process for information technology based on ISO 20000 Standards and ITIL V3 2011: A Case Study at PT XYZ

Evaluasi Kelengkapan Manajemen Layanan Teknologi Informasi Menggunakan OGC Self-Assessment Berbasis Kerangka Kerja ITIL: Studi Kasus Perusahaan Fast Moving Consumer Goods (PT XYZ) = Completeness Evaluation of Information Technology Operation Service Management Using OGC Self-Assessment based on ITIL Framework: A Case Study at a Fast-Moving Consumer Goods Company (XYZ)

Evaluasi it change management dengan menggunakan framework itil versi 3 studi kasus pt xl axiata tbk = It change management evaluation using itil framework version 3 case studi pt xl axiata tbk