Peningkatan Loyalitas Pelanggan Berdasarkan Customer Lifetime Value dan Pengukuran Proses Bisnis Customer Care pada Perusahaan Telekomunikasi = Increase Customer Loyalty Based on Customer Lifetime Value and Measurement of Customer Care Business Process in Telecommunication Company

Pengaruh kualitas jasa, kepuasan dan kepercayaan terhadap kesetiaan pelanggan CDMA Esia (studi pada mahasiswa Fisip Universitas Indonesia)

Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup

Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia

Perancangan Strategi Customer Lifetime Value pada Perusahaan Telekomunikasi di Indonesia = Designing the Strategy of Customer Lifetime Value on Telecommunication Company in Indonesia