Yadin, Daniel L.
Menciptakan komunikasi pemasaran yang efektif
Gramedia Pustaka Utama , 1999
 Buku Teks SO
Boone, Louis E.
Contemporary business communication
Prentice-Hall, 1997
 Buku Teks SO
Locker, Kitty O.
Business communication : building critical skills
McGraw-Hill, 2004
 Buku Teks
Angell, Pamela
Business communication design : creativity, strategies, and solutions
McGraw-Hill, 2004
 Buku Teks
Rishman Ferdiyan Latief
Analisa sales effort operator telekomunikasi di wilayah Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006
 UI - Tesis Membership