The ePolicy handbook: designing and implementing effective e-mail, Internet, and software policies

The ePolicy handbook: desingning and implementing effective e-mail, internet and software policies/ Nancy Flynn

MH and XMH : e-mail for users and programmers

Kajian kesantunan dalam e-mail permohonan yang ditulis oleh penutur Jepang dan pembelajar Indonesia

The e-policy handbook: rules and best practices to safely manage your company's e-mail, blogs, social networking, and other electronic communication tools