Riezky Pramudya Prawiradinata
Analisis kualitas layanan PT. Citilink melalui metode Servqual = Analysis service quality of PT. Citilink through Servqual method
Universitas Indonesia, 2013
 UI - Skripsi Membership
Riza Hamidah
Analisis kualitas layanan PT. Aetra Air Tangerang ditinjau dari persepsi pelanggan = Service quality analysis of PT. Aetra Air Tangerang by customer perception
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
Ika Kurnia Anggi Utami
Kualitas layanan Perpustakaan Universitas Indonesia dalam dimensi LibQUAL = Service quality in University of Indonesia's Library in the LibQUAL dimensions
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2013
 UI - Skripsi Membership
Dian Permana Sari
Analisis kualitas pelayanan pendaftaran tanah pada Kantor Pertanahan Jakarta Selatan = Analysis service quality of land registration at Land Office in South Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
Rahardjo Siswohartono
Persepsi pengguna jasa terhadap kualitas layanan publik berbasis elektronik di Badan Koordinasi Penanaman Modal (BKPM) = Perception of user service towards electronic based public service quality in the Investment Coordinating Board (BKPM)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis Membership