Ahmad Gahar Habibie
Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ
2016
 UI - Skripsi Membership
Deasy Triarini
Hubungan pengembangan karir dengan kinerja karyawan kantor pusat perseroan terbatas Jasa Marga (Persero) terbuka = Analysis of a relations of career development and employees's performances center office of PT Jasa Marga
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi Open
Caesario Wahyu Perkasa
Evaluasi manajemen risiko keamanan informasi call center : Studi kasus PT.XYZ = Evaluation of information security risk management call center : case study at PT.XYZ
Fasilkom, 2016
 UI - Tugas Akhir
Lucas, Robert W.
How to be a great call center representative
American Management Association, 2001
 eBooks
Giere, Nancy M.
Call center training: teams & quality
[American Society for Training & Development Press, American Society for Training & Development Press], 2000
 eBooks