Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty

Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company

Analisis Pengaruh Customer Satisfactions, Brand Trust dan Platform Trust terhadap Brand Switching Intention dari brand HMNS ke brand parfum lainnya pada platform e-commerce = Analysis of the influence of Customer Satisfaction, Brand Trust and Platform Trust on Brand Switching Intention from HMNS Brand Switching with Local Perfume Brands via the e-commerce

Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta

Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider