Alwin Muhaimin
Analisis kinerja layanan dari penerapan managed services divisi IT service operation menggunakan pendekatan servqual: studi kasus PT. ABC = Service quality analysis of managed services implementation IT service operation division using servqual approach case study PT. ABC / Alwin Muhaimin
2017
 UI - Tesis Membership
Rahmat Adi Seputro
Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi Membership
Aruan, Frendy Mars
Analisis kualitas layanan PT PLN Ciracas (Persero) = Analysis of service quality Ciracas PT PLN (Persero) Ciracas service area
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi Membership
Riza Hamidah
Analisis kualitas layanan PT. Aetra Air Tangerang ditinjau dari persepsi pelanggan = Service quality analysis of PT. Aetra Air Tangerang by customer perception
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
Rahmat Fikri
Perancangan prioritas pelayanan perusahaan jasa agen penjualan tiket penerbangan online menggunakan SERVQUAL dan analisis faktor = Service quality measurement company service sales agent of ticketing online flight using servqual and analysis factor
Universitas Indonesia, 2011
 UI - Tesis Open