Australian Public Affairs Information Service
National Library of Australia, 1993
 Majalah, Jurnal, Buletin
Prytherch, Ray
Sources of information in librarianship and information science
Gower, 1987
 Buku Referensi
O`Toole, Barry J.
The ideal of public service: reflections on the higher civil service in Britain
Routledge, 2006
 eBooks
Silaen, Naomi Evalyn
Pengaruh service recovery terhadap loyalitas pada nasabah Bank Mandiri hu Jakarta Jatinegara Timur
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2008
 UI - Skripsi Open
Elis Septiyani
Analisis Kualitas Pelayanan Publik pada Mal Pelayanan Publik di Kabupaten Purbalingga Berdasarkan Penilaian Pengguna = Analysis of Public Service Quality at Public Service Malls in Purbalingga Regency Based on User Assessment
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership