Analisis pengaruh pengalaman komunitas online terhadap sikap pada produk, perusahaan dan kualitas pelayanan yang dipersepsikan = The impact of online community experience on attitude towards product, attitude towards company and perceived service quality

Analisis Pengaruh Kualitas Layanan Multichannel Terhadap Intensi Penggunaan Kembali Layanan Multichannel = Analysis of Multichannel Service Delivery Quality on Customers Continued Engagement Intention

Analisis kualitas pelayanan administrasi Departemen Teknik Industri UI menggunakan metode servqual = Analysis of quality of service administration Department Of Industrial Engineering UI using servqual

Hubungan antara mutu layanan, kepuasan layanan terhadap komunikasi dari mulut ke mulut (studi kasus Seolah Tinggi Ilmu Kesehatan IMA) =Correlation of service quality, service satisfaction toward word of mouth communication (case study at Sekolah Tinggi Ilmu Kesehatan indonesia Maju)

Path analysis & importance - performance analysis untuk meningkatkan loyalitas pelanggan online ticketing industri showbiz di Indonesia = Path analysis & importance - performance analysis for improving loyalty of online ticketing customer in Indonesian showbiz industry/ Elza Surya Athory