Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 2003
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Soewarso Hardjosoedarmo
Dasar-dasar total quality management
Andi, 1997
Buku Teks