Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy

Perceived Justice, Post Recovery Satisfaction Pelanggan Online serta Pengaruhnya terhadap Behavioral Intention, dengan Moderasi Customer Assertiveness dan Service Failure Severity = The Effect of Online Customer Perceived Justice, Post Recovery Satisfaction On Behavioral Intention, The Role of Customer Assertiveness And Service Failure Severity

Paradoks pemulihan layanan dengan memperhitungkan peran dimensi layanan dan tingkat keparahan kegagalan layanan pada industri maskapai penerbangan di Indonesia = Service recovery paradox service dimension and failure severity in shaping the paradox

Pengaruh customer perceived value brand image dan switching costs terhadap intention to use (studi kasus produk baru indosat mentari) = The effects of customer perceived value brand image and switching costs on intention to use case study new product indosat mentari / Hari Zainuddin Rasyid

Persepsi khalayakdewasa muda pada Konsep Intimacy dalam iklan TV Provider Indosat IM3 versi Aku, Kamu dan IM3