Watkins, Michael
Breakthrough business negotiation : a toolbox for managers
Jossey-Bass, 2002
 Buku Teks
The Total process improvement integration of business process reengineering and TQM Bernadus Nugroho
 Artikel Jurnal
Bernadus Nugroho
The total process improvement: integration of business process reengineering and TQM
1996
 Artikel Jurnal
Daniel Sheldy Sucipto
Perancangan Perbaikan Proses Layanan Satu Hari pada Perusahaan Jasa Otomotif dengan Pendekatan Business Process Improvement = Process Improvement for One-Day Service of Automotive Service Companies with Business Process Improvement Approach
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi Membership
Dyah Ayu Azzahrah Fikri
Perancangan Perbaikan Proses Logistik Vaksin COVID-19 Menggunakan Pendekatan Business Process Reengineering = COVID-19 Vaccine Logistics Process Improvement Using Business Process Reengineering
Fakultas Teknik Universitas Indonesia, 2021
 UI - Skripsi Membership