Penilaian kualitas pelayanan rawat inap rumah sakit dengan menggunakan metode servqual = Service quality assessment of hospital overnight care by using servqual method

Analisis Praktik Cuci Tangan Petugas Kesehatan di Rumah Sakit Islam Siti Khadijah Palembang Tahun 2016 = Analysis of Hand Washing Practice among Health Workers at Siti Khadijah Islamic Hospital Palembang in 2016th

Analisa kualitas pelayanan jasa rawat jalan Rumah Sakit Umum Daerah (RSUD) Kota Depok berdasarkan metode servqual Analysis quality of unit service activities takes care of treatment at Depok Town Area Public Hospital by using servqual method

Desain dan rencana mutu pelayanan di unit rawat jalan Rumah Sakit QADR Tangerang tahun 2011-2016 dengan metode SERVQUAL-QFD (quality function deployment) = Design and plan of service quality at outpatient unit at QADR hospital 2011- 2016 using SERVQUAL-QFD (quality function deployment) method

Analisis validitas dan reliabilitas instrumen kepuasan pasien rawat jalan terhadap pelayanan di poliklinik rumah sakit Islam Siti Khadijah Palembang tahun 2001