Strategi peningkatan kualitas pelayanan kereta commuter line jabodetabek menggunakan integrasi metode servqual dan model kano ke dalam house of quality = Strategy of service quality improvement for commuter line jabodetabek train using integration methods of servqual and kano model into house of quality

Pengukuran tingkat kepuasan pelanggan dengan importance performance analysis dan potential gain in customer value ke dalam house of quality

Strategi peningkatan kualitas layanan terminal petikemas menggunakan metode servqual dan house of quality = Service quality improvement strategy for container terminal using servqual and house of quality.

Compact house dalam konteks lokalitas = Compact house in context of localities

Perancangan strategi pengembangan produk sepatu kategori sneakers menggunakan metode house of quality (HOQ) = Designing product development strategy for sneakers category using house of quality (HOQ) hoq method