Cunningham, Sarah
Oxford University Press , 1994
Buku Teks
Collier, Leonard Dawson
St. Paul's House Warwick Lane, 1973
Buku Teks
Brown, Steve
Cambridge university press, 2010
Buku Teks
Wright, Craig M.
Schirmer Cengage Learning, 2013
Buku Teks
Battell, Chris
American Society for Training & Development, 2006
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