Erika Amelia
Faktor-faktor yang mempengaruhi keputusan customer untuk menggunakan jasa Hotel Syariah : Studi kasus Hotel Sofyan Betawi Jakarta
Program Pascasarjana Universitas Indonesia, 2006
 UI - Tesis Membership
Harris, Elaine K
Customer service : a practical approach / Elaine K. Harris
Pearson , 2013
 Buku Teks
Ellin Devihana Pratiwi
Perancangan Kriteria Kepuasan Pelanggan pada Operator Telekomunikasi: Layanan Fixed Broadband = Design of Customer Satisfaction Criteria for Telecommunications Operators: Fixed Broadband Services
Fakultas Teknik Universitas Indonesia, 2023
 UI - Tesis Membership
Adisti Pravitasari
Pengaruh Experiential Marketing terhadap Customer Loyalty: Studi pada Blitzmegaplex 4DX Mall of Indonesia = The Influence of Experiential Marketing Toward Customer Loyalty Blitzmegaplex 4DX Mall of Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
 UI - Skripsi Membership
Cherry, Paul
Questions that sell: the powerful process for discovering what your customer really wants
American Management Association, 2006
 eBooks