Tarigan, Rostiana
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks SO
Ingle, Sud
Pedoman pelaksanaan gugus kendali mutu: peningkatan produktivitas melalui daya manusia = Quality circles master guide: increasing productivity with people power
Pustaka Sinar Harapan, 1993
 Buku Referensi
Ahmad Fuad Afdhal
Manajemen mutu untuk rumah sakit
1999
 Artikel Jurnal