Healthcare outcomes management: strategies for planning and evaluation

Peningkatan Kapabilitas Proses Pelayanan Klinik Fisioterapi dengan Menggunakan Simulasi = The Improvement of Service Process Capability in Klinik Fisioterapi Sasana Husada Using Simulation

Emotion buffers: quality in health care/Larry M. Hynson, Jr.

Quality in health care: theory, application, and evolution

Analisis evaluasi indikator kinerja mutu pelayanan dan manfaat bagi masyarakat di Rumah Sakit Vertikal Kementrian Kesehatan tahun 2012 = Evaluation of the performance indicators of the services quality and benefits for the people in Vertical Hospitals of Ministry of Health in 2012