Lytle, John T.
What do your customers really want? : here's a sure-fire way to find out / John F. Lytle
Golden Books Centre SDN.BHD, 1993
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Fournies, Ferdinand
Why customers don't do what you want them to do: 24 solutions to overcoming common selling problems
McGraw-Hill, 2003
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Katcher, Bruce Leslie
30 reasons employees hate their managers: what your people may be thinking and what you can do about it
American Management Association, 2007
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Rethinking substance abuse : what the science shows, and what we should do about it
edited by William R. Miller, Kathleen M. Carroll
Guilford Press, 2006
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Hayles, V. Robert
The diversity directive: why some initiatives fail & what to do about it
McGraw-Hill , 1997
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