Lundgren, Earl F.
Organizational management : systems and process
Confield, 1974
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Thurston, Phillip H.
Systems and procedures responsibility : an administrative view of the division of responsibility between operating people and specialists for systems and procedures work
Harvard University, 1959
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Pfifner, John M.
Administrative organization
Prentice-Hall, 1960
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Thompson, James D.
Organizations in action : social science bases of administrative theory
Transaction Publishers, 2003
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Weske, Mathias
Business process management
Springer, 2007
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