An examination of the relationship between service quality,customer satisfaction, and store loyality within Departemen Stores in Jakarta.
Artikel Jurnal
Strategi pemasaran pada usaha perdagangan eceran modern : studi kasus pada departemen store X
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1990
UI - Skripsi Membership
Flippo, Edwin B.
Personnel management
McGraw-Hill, 1984
Buku Teks
Jucius, Michael J.
Personnel management
Richard D. Irwin, 1949
Buku Teks
Pigors, Paul
Personnel administration
McGraw-Hill, 1981
Buku Teks