Bopp, Richard E.
Reference and information services : an introduction
Libraries Unlimited, 2001
 Buku Teks SO
Jerrard, Jane
Crisis in employment: a librarian's guide to helping job seekers
American Management Association, 2009
 eBooks
Duckett, Bob
Know it all it fast: an A-Z source guide for the enquiry desk
Facet Publishing , 2002
 Buku Teks SO
Duckett, Bob
Know it all, find it fast : an A-Z source guide for the enquiry des
Facet Publishing, 2004
 Buku Teks SO
Riris Afrida Sesilia
Aspek etik pustakawan fungsional dalam layanan rujukan : studi kasus Perpustakaan Nasional Republik Indonesia = Ethical aspect of functional librarian in reference service : case studies at the National Library of Republic Indonesia
Fakultas Ilmu Pengetahuan Budaya Universitas Indonesia, 2012
 UI - Skripsi Open