Membangun tim yang benar-benar mampu bekerja=Successful team building / John Davis, Peter Millburn, Terry Murphy, and Martin Woodhouse

Managing human relations: concept and practices

Hubungan kepuasan komunikasi call center dengan efektifitas komunikasi kepada customer Garuda Indonesia = Call center's communication satisfaction in relation with communication effectiveness to Garuda Indonesia's customer

Analisis customer relations PT XL axiata melalui twitter = Pt XL axiata s customer relations analysis through twitter

Analisis penerapan customer relations PT Telekomunikasi selular telkomsel dalam menangani keluhan konsumen = Analysis of customer relations implementation at PT Telekomunikasi Selular Telkomsel in complaint handling