Spitzer, Dean R.
Transforming performance measurement: rethinking the way we measure and drive organizational success
American Management Association, 2007
 eBooks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Ide Asara
Pengaruh budaya organisasi terhadap kinerja organisasi dimediasi total quality management pada PT Pegadaian (Persero) = The effect of organizational culture on organizational performance mediated by total quality management in PT Pegadaian (Persero)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi Membership
Evans, James Robert, 1950-
The management and control of quality
South-Western, 2002
 Buku Teks
Evans, James Robert, 1950-
The management and control of quality
South Western Cengage Learning, 2011
 Buku Teks