Analisis faktor-faktor kepuasan kerja pegawai direktorat jendral hak kekayaan intelektual = The analysis of job satisfaction factors of the employees on the Directorate at Intelectual Property Rights

Analisis tingkat kepuasan pelanggan terhadap pelayanan permohonan pendaftaran desain industri (pada Direktorat Jenderal Hak Kekayaan Intelektual)

Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta

Pengaruh kualitas layanan purna jual terhadap kepuasan pelanggan : studi terhadap kualitas layanan purna jual Blackberry Center pada Blackberry Center Margocity Depok = Effect of sales service quality customer satisfaction : study on the quality of after sales service in Blackberry Center Margocity Depok

Analisis pengaruh kepercayaan, kepuasan pelanggan dan citra perusahaan terhadap loyalitas pelanggan pada perbankan Syariah di Jakarta dan Depok = The analysis of trust customer satisfaction image on customer loyalty in Islamic Bank