Paluch, Stefanie
Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting
Gabler Verlag, 2011
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The diplomatic service list 1990
Her Majesty's Stationery Office, 1990
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Pantry, Sheila
Creating a successful e-information service
Facet Publishing, 2002
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Albrecht, Albrecht
Customer service management: teams & quality
[American Society for Training & Development Press;, ], 2001
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Lewis, Judith A., 1939-
Management of human service programs
Brooks/Cole, 2012
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