Johannsen, Hano
Encyclopaedia of management ; dictionary of management
Crest Publishing House, 1999
 Buku Referensi
Ho, Samuel K.
Encyclopaedia of management; TQM
Crest publishing, 1999
 Buku Referensi
Seekings, David
Encyclopaedia of management : conferences and meetings
Crest publishing, 1999
 Buku Referensi
Encyclopaedia of Management Training
Anmol Publications PVT, 1999
 Buku Teks
Encyclopaedia of management training
edited by M.D. Jitendra
Anmol Publications, 1999
 Buku Referensi