Budi Setiawan
Customer satisfaction index model on three level of socioeconomic status in bogor case study: customer satisfaction on branded cooking Ooil product
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2014
 Artikel Jurnal
Sri Wulandari Ningrum
Strategi dalam peningkatan customer satisfaction dan customer loyalty berdasarkan faktor-faktor customer perceived value pada Grandkemang Hotel Jakarta = Strategies to increase customer satisfaction and customer loyalty based on customer perceived values factors in Grandkemang Hotel Jakarta
Fakultas Teknik Universitas Indonesia, 2019
 UI - Skripsi Membership
Meina Alfa Kurniadi
Perancangan interface pelanggan untuk meningkatkan efisiensi dalam proses pembelian pelanggan du'anyam = Customer interface design to increase efficiency in du'anyams customer buying process
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis Membership
Muhammad Naufal Ramadhan
Perancangan Strategi Dalam Rangka Peningkatan Loyalitas Pelanggan Menggunakan Customer Lifetime Value Pada Umkm Fesyen Muslim = Strategic Design to Increase Customer Loyalty Using Customer Lifetime Value in Muslim Fashion MSMEs
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi Membership
Malau, Griselda Mariana
Analisis penerapan kebijakan kenaikan tarif efektif pajak pertambahan nilai atas penyerahan hasil tembakau = Policy implementation analysis of value added tax effective rate increase on rendering tobacco product
Fakultas Ilmu Administrasi Universitas Indonesia, 2017
 UI - Skripsi Membership