Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Evans, James Robert, 1950-
The managemant and control of quality
South-Western, 1996
 Buku Teks
Evans, James Robert, 1950-
The management and control of quality
South-Western, 2002
 Buku Teks
Evans, James Robert, 1950-
The management and control of quality
South Western Cengage Learning, 2011
 Buku Teks
McLaughlin, Curtis P.
Continuous quality improvement in health care : theory, implementation, and applications
Aspen Publication, 1999
 Buku Teks