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Hasil Pencarian

Ditemukan 44 dokumen yang sesuai dengan query
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Wahyu Agung Nugraha
"PT XYZ merupakan perusahaan perbankan yang terus melakukan pengembangan dalam pelayanannya. Salah satunya adalah implementasi aplikasi Briefcase Banking yang merupakan aplikasi mobile business untuk pegawai pemasaran di segmen KPR. Setelah dilakukan implementasi, jumlah pengajuan kredit melalui aplikasi tersebut masih di bawah ekspektasi disebabkan karena masih sedikitnya pengguna yang menggunakan aplikasi saat bekerja. Oleh karena itu, dilakukan penelitian untuk mengetahui faktor-faktor yang mempengaruhi penggunaan aplikasi Briefcase Banking dengan menggunakan metode Structural Equation Modelling (SEM).
Penelitian ini, menggunakan faktor-faktor dari Technology Acceptance Model (TAM), Task Technology Fit (TTF), dan Unified Theory of Acceptance and Use of Technology (UTAUT) untuk mengetahui faktor-faktor yang mempengaruhi penggunaan aplikasi Briefcase Banking. Dari analisis yang dilakukan terhadap 171 pengguna aplikasi, di dapat sembilan faktor yang memiliki pengaruh signifikan terhadap penggunaan aktual. Faktor-faktor tersebut adalah mobile technology characteristic, perceived ease of use, perceived usefulness, intention to use, convenience technology, marketing task, enjoyment, facilitating condition, dan social influence.

PT XYZ is a banking company that keep on to improve its services. Briefcase Banking is a mobile business application to support marketing to improve services in mortgage segment. After implemented, number of credit submission through Briefcase Banking still below expectation due to low utilization from its user. Therefore, research is needed to determine the factors that affect user in the use of Briefcase Banking using Structural Equation Modelling (SEM).
In this study, research will use factors from Technology Acceptance Model (TAM), Task Technology Fit (TTF), and Unified Theory of Acceptance and Use of Technology (UTAUT) to determine factors affecting user to utilize Briefcase Banking. Analysis conducted from 171 respondents having result nine factors that significantly affecting actual use. The factors are mobile technology characteristic, perceived ease of use, perceived usefulness, intention to use, convenience technology, marketing task, enjoyment, facilitating condition, and social influence.Briefcase Banking.
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Depok: Fakultas Ilmu Komputer Universitas Indonesia, 2016
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UI - Tesis Membership  Universitas Indonesia Library
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Raditya Wirawan
"ABSTRAK
Data administrasi kependudukan dibutuhkan dalam perencanaan dan pelaksanaan program pemeritah Provinsi DKI Jakarta agar dapat berjalan akurat. Selain itu data administrasi kependudukan juga dibutuhkan dalam verifikasi dan validasi pelayanan publik. Saat ini data kependudukan sudah dimanfaatkan oleh beberapa OPD dan instansi, dimana sebagian sudah memeberikan feedback data yang dapat memeperkaya data kependudukan, namun data ini belum dimanfaatkan. Saat ini pelaksanaan pemanfaatan data kependudukan belum didukung oleh data yang terintegrasi, update dan mudah didapat, hal ini disebabkan karena saat ini belum tersedia sebuah basis data yang terintegrasi untuk dapat dimanfaatkan dalam pelayanan publik. Untuk mengatasi permasalahan penyajian dan pemanfaatan data kependudukan ini, maka diperlukan membangun sebuah data warehouse yang dapat membuat proses penyajian dan pemanfaatan data kependudukan efektif dan efisien, terintegrasi, tanpa mengganggu proses operasional layanan administrasi kependudukan. Perancangan data warehouse pada penelitian ini menggunakan teknik pemodelan dimensional 4 langkah menurut Kimball & Ross yaitu dengan pemilihan proses bisnis, deklarasi grain, identifikasi dimensi, dan identifikasi fakta. Perancangan data warehouse menghasilkan 44 tabel dimensi, dan 24 tabel fakta, dirancang dengan model constellation schema. Hasil perancangan dan implementasi data warehouse dapat memeberikan informasi yang berguna bagi Dinas Dukcapil dan bagi OPD yang memanfaatkan data kependudukan agar pelayanannya dapat berjalan optimal dan akurat.

ABSTRACT
Population administration data is needed in the planning and implementation of the DKI Jakarta Provincial Government program. Population administration data is also needed in the verification and validation of public services. Currently some OPDs and agencies using population data, some provided feedback data that can enrich population data, but this data has not been utilized. At present the implementation of population data utilization has not been supported by integrated, updated and easily available data, this is because there is no integrated database available to be utilized in public services. To overcome the problem, it is necessary to build a data warehouse that can make the process of presentation and utilization of population data effective and efficient, integrated, without disrupting the operational process of population administration services. The design of the data warehouse in this study uses 4-step dimensional modeling techniques by selecting business processes, grain declarations, dimension identification, and fact identification. The design of the data warehouse produces 44 dimensional tables, and 24 fact tables, designed with constellation schema model. The results of the data warehouse design and implementation can provide useful information for the Dukcapil Office and for OPDs who utilize population data so that their services can run optimally and accurately.
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Depok: Fakultas Ilmu Komputer Universitas Indonesia, 2018
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UI - Tesis Membership  Universitas Indonesia Library
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Andriati Setyaningrum
"[ ABSTRAK
Sebagai salah satu bentuk tanggung jawab dan pelayanan pemerintah kepada masyarakat melalui implementasi e Government Kementerian Komunikasi dan Informatika Kominfo mengembangkan website sebagai salah satu langkah menuju good governance Harapannya adalah peningkatan efisiensi kenyamanan dan kemudahan aksesibilitas pelayanan kepada masyarakat Selain itu untuk mencapai tujuan akuntabilitas dan transparansi terhadap informasi yang seharusnya disampaikan kepada masyarakat Penelitian ini dilakukan untuk menilai kualitas website Kominfo menggunakan framework dimensi e GovQual sebagai best practice Dimensi e GovQual spesifik untuk website pemerintah yang memuat aspek harapan masyarakat kepada pemerintah sebagai pelayan masyarakat Tujuannya untuk mendapatkan prioritas pengembangan website Kominfo mengingat keterbatasan sumber daya manusia waktu dan biaya untuk pengembangan website Kominfo Penelitian ini termasuk penelitian kuantitatif dengan melibatkan sejumlah responden untuk disurvei Pertanyaan penelitian ini berdasarkan dimensi e GovQual yang disusun menggunakan skala likert Sebanyak 21 pertanyaan mewakili atribut dari masing masing dimensi e GovQual untuk menilai kualitas website Kominfo Pertanyaan tersebut harus lolos uji validasi menggunakan Cronbach rsquo s Proses pengolahan datanya mengunakan analisis faktor konfirmatori untuk mendapatkan faktor faktor utama yang mempengaruhi masing masing dimensi e GovQual Hasil dari penelitian ini diharapkan akan mendapatkan prioritas untuk pengembangan website Kominfo yang sesuai dengan penilaian masyarakat sebagai pengguna layanan Prioritas ini sebagai rekomendasi bagi Kominfo untuk pengembangan layanan e Governement ke depan

ABSTRACTAs one form of responsibility and public services through the implementation of e Government Ministry of Communications and Information Kominfo developed the website as one step towards good governance The hope is to increase the efficiency convenience and accessibility to the public service In addition to achieving the goal of accountability and transparency of information that should be conveyed to the public This study was conducted to assess the quality of Kominfo website using e GovQual dimensional framework as a best practice Dimensions specific to e GovQual government website that includes aspects of people 39 s expectations to the government as a public servant The goal is to get priority Kominfo website development considering the limited human resources time and costs for the development of Kominfo website This study includes quantitative research involving a number of respondents for the survey This research question based on the dimensions of e GovQual compiled using a Likert scale A total of 21 questions represent the attributes of each dimension of e GovQual to assess the quality of Kominfo website The question must pass the validation test using Cronbach 39 s The processing of data using confirmatory factor analysis to obtain the main factors that affect each of the dimensions of e GovQual The results of this study are expected to be given priority for the development of the website in accordance with the Communications and Information Technology as a community assessment of service users This priority as a recommendation for Communications and Information Technology for the development of e Governement forward ;As one form of responsibility and public services through the implementation of e Government Ministry of Communications and Information Kominfo developed the website as one step towards good governance The hope is to increase the efficiency convenience and accessibility to the public service In addition to achieving the goal of accountability and transparency of information that should be conveyed to the public This study was conducted to assess the quality of Kominfo website using e GovQual dimensional framework as a best practice Dimensions specific to e GovQual government website that includes aspects of people 39 s expectations to the government as a public servant The goal is to get priority Kominfo website development considering the limited human resources time and costs for the development of Kominfo website This study includes quantitative research involving a number of respondents for the survey This research question based on the dimensions of e GovQual compiled using a Likert scale A total of 21 questions represent the attributes of each dimension of e GovQual to assess the quality of Kominfo website The question must pass the validation test using Cronbach 39 s The processing of data using confirmatory factor analysis to obtain the main factors that affect each of the dimensions of e GovQual The results of this study are expected to be given priority for the development of the website in accordance with the Communications and Information Technology as a community assessment of service users This priority as a recommendation for Communications and Information Technology for the development of e Governement forward , As one form of responsibility and public services through the implementation of e Government Ministry of Communications and Information Kominfo developed the website as one step towards good governance The hope is to increase the efficiency convenience and accessibility to the public service In addition to achieving the goal of accountability and transparency of information that should be conveyed to the public This study was conducted to assess the quality of Kominfo website using e GovQual dimensional framework as a best practice Dimensions specific to e GovQual government website that includes aspects of people 39 s expectations to the government as a public servant The goal is to get priority Kominfo website development considering the limited human resources time and costs for the development of Kominfo website This study includes quantitative research involving a number of respondents for the survey This research question based on the dimensions of e GovQual compiled using a Likert scale A total of 21 questions represent the attributes of each dimension of e GovQual to assess the quality of Kominfo website The question must pass the validation test using Cronbach 39 s The processing of data using confirmatory factor analysis to obtain the main factors that affect each of the dimensions of e GovQual The results of this study are expected to be given priority for the development of the website in accordance with the Communications and Information Technology as a community assessment of service users This priority as a recommendation for Communications and Information Technology for the development of e Governement forward ]"
Fakultas Ilmu Komputer Universitas Indonesia, 2015
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UI - Tugas Akhir  Universitas Indonesia Library
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Rifky Ali
"[ABSTRAK
PT. XYZ sebagai salah satu perusahaan penyedia layanan TI mengandalkan penggunaan perangkat lunak untuk dapat menunjang dan meningkatkan bisnisnya. Hal ini menyebabkan permintaan terhadap penyediaan perangkat lunak dalam bentuk proyek TI semakin meningkat. Proyek TI tersebut dituntut agar dapat memenuhi tujuan utama diadakannya proyek tersebut serta memuaskan pelanggan atau sponsor proyek. Namun saat ini, tingkat keberhasilan proyek TI di PT. XYZ masih rendah dikarenakan proses manajemen risiko yang belum berjalan dengan baik pada saat siklus pengembangan perangkat lunak.
Penelitian ini bertujuan untuk menghasilkan rekomendasi kontrol risiko pada siklus pengembangan perangkat lunak yang dapat digunakan oleh PT. XYZ. Penyusunan kontrol risiko pada siklus pengembangan perangkat lunak dilakukan dengan menggunakan kerangka kerja OCTAVE Allegro yang sudah disesuaikan. Data primer yang digunakan dalam penelitian ini dikumpulkan melalui wawancara dan observasi langsung. Data sekunder didapatkan dari studi dokumen organisasi dan studi literatur terkait dengan penelitian yang relevan.
Hasil penelitian ini diharapkan dapat menyelesaikan permasalahan yang dihadapi oleh PT. XYZ dengan memberikan rekomendasi kontrol risiko pada siklus pengembangan perangkat lunak.;

ABSTRACT
PT. XYZ as one of the IT service providers rely on the use of software to be able to support and improve business. This means that demand for the provision of software in the form of IT projects is increasing. IT projects are required in order to fulfill the main objective of the project as well as the holding of satisfying the customer or project sponsor. However, the success rate of IT projects in PT. XYZ is still low due to the risk management process has not gone well during the software development life cycle.
This research aims to produce a recommendations risk control in the software development life cycle that can be used by PT. XYZ. Preparation of risk control in the software development life cycle risk management policy is done by using the OCTAVE Allegro framework that has been adjusted. The primary data used in this study were collected through interviews and direct observation. Secondary data were obtained from the study of organizational documents and studies related to the research literature relevant.
The results of this study are expected to resolve the problems faced by PT. XYZ to provide a recommendations risk control in the software development life cycle., PT. XYZ as one of the IT service providers rely on the use of software to be able to support and improve business. This means that demand for the provision of software in the form of IT projects is increasing. IT projects are required in order to fulfill the main objective of the project as well as the holding of satisfying the customer or project sponsor. However, the success rate of IT projects in PT. XYZ is still low due to the risk management process has not gone well during the software development life cycle.
This research aims to produce a recommendations risk control in the software development life cycle that can be used by PT. XYZ. Preparation of risk control in the software development life cycle risk management policy is done by using the OCTAVE Allegro framework that has been adjusted. The primary data used in this study were collected through interviews and direct observation. Secondary data were obtained from the study of organizational documents and studies related to the research literature relevant.
The results of this study are expected to resolve the problems faced by PT. XYZ to provide a recommendations risk control in the software development life cycle.]"
2015
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UI - Tugas Akhir  Universitas Indonesia Library
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Arfive Gandhi
"[ABSTRAK
Penelitian ini bertujuan menganalisis faktor-faktor penyebab rendahnya kualitas informasi (KI) web portal Indonesia Kreatif serta merumuskan strategi untuk meningkatkannya. Penelitian terdiri atas tiga tahap utama, yaitu sintesis dimensi KI, dilanjutkan penilaian KI, serta perumusan strategi. Sintesis dimensi KI dilakukan melalui 3 framework, yaitu AIM Quality, CC/LC, dan Gasser-Stvilia. Beberapa temuan faktor penyebab rendahnya KI web portal antara lain: ketentuan penulisan informasi dan image/file belum lengkap; sumber informasi belum merata, banyak informasi perlu diverifikasi; tidak ada ketentuan rentang waktu produksi informasi; tidak ada dokumentasi penyuntingan informasi; tidak ada penilaian tingkat pemahaman pengguna terhadap informasi; serta ada celah keamanan informasi.
Penelitian menghasilkan 24 strategi meningkatkan kualitas informasi web portal Indonesia Kreatif. Ke-24 strategi ini web portal Indonesia Kreatif ini disusun dalam kerangka strategi KREATIV. Bebeberapa strategi yang menjadi prioritas meliputi ekspansi sumber informasi kegiatan kreatif dari berbagai daerah, perancangan target produktivitas, standar waktu produksi, peningkatan target verfikasi profil orang kreatif, pencantuman referensi sebagai sumber informasi, serta pembuatan dokumen content change log.

ABSTRACT
The aims of this research are analyze causative factors that cause Indonesia Kreatif web portal has poor information quality (IQ) and also formulate strategy to improve its information quality. The main phases from this research are: IQ dimension synthesis from AIM Quality, CC/LC, and Gasser-Stvilia; IQ assessment; and strategy formulation. Some factors that cause Indonesia Kreatif web portal has poor IQ are: incomplete rules about information writing and its image/file; big gap among provinces as information source, unverified informa-tion, no information production timeschedule regulation, no documenta-tion for information editing, no user assessment about information understanding, and also information security vulnerability.
This research produces 24 strategies to improve information quality in Indonesia Kreatif web portal. Those has formulated in KREATIV strategy framework. Some priority strategies are: expansion the information source about creative event from many provinces, productivity target planning, time production standardization, increase verified creative people profile, insert references as information resource, and also content change log documentation.;The aims of this research are analyze causative factors that cause Indonesia Kreatif web portal has poor information quality (IQ) and also formulate strategy to improve its information quality. The main phases from this research are: IQ dimension synthesis from AIM Quality, CC/LC, and Gasser-Stvilia; IQ assessment; and strategy formulation. Some factors that cause Indonesia Kreatif web portal has poor IQ are: incomplete rules about information writing and its image/file; big gap among provinces as information source, unverified informa-tion, no information production timeschedule regulation, no documenta-tion for information editing, no user assessment about information understanding, and also information security vulnerability.
This research produces 24 strategies to improve information quality in Indonesia Kreatif web portal. Those has formulated in KREATIV strategy framework. Some priority strategies are: expansion the information source about creative event from many provinces, productivity target planning, time production standardization, increase verified creative people profile, insert references as information resource, and also content change log documentation., The aims of this research are analyze causative factors that cause Indonesia Kreatif web portal has poor information quality (IQ) and also formulate strategy to improve its information quality. The main phases from this research are: IQ dimension synthesis from AIM Quality, CC/LC, and Gasser-Stvilia; IQ assessment; and strategy formulation. Some factors that cause Indonesia Kreatif web portal has poor IQ are: incomplete rules about information writing and its image/file; big gap among provinces as information source, unverified informa-tion, no information production timeschedule regulation, no documenta-tion for information editing, no user assessment about information understanding, and also information security vulnerability.
This research produces 24 strategies to improve information quality in Indonesia Kreatif web portal. Those has formulated in KREATIV strategy framework. Some priority strategies are: expansion the information source about creative event from many provinces, productivity target planning, time production standardization, increase verified creative people profile, insert references as information resource, and also content change log documentation.]"
2015
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UI - Tugas Akhir  Universitas Indonesia Library
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Harahap, Nurhalimah
"ABSTRAK
Implementasi e-government di Indonesia masih jauh dari harapan dan tujuan Instruksi Presiden nomor 3 tahun 2003 tentang ?Kebijakan tentang E-Government?. Hal ini dapat dilihat dari hasil asesmen PBB tahun 2014 yang memberikan Indonesia indeks e-government 0,4487 dari 1 dan indeks e-participation 0,2941 dari 1. Media sosial adalah salah satu contoh yang baik untuk meningkatkan indeks e-government dan e-participation. Sudah banyak negara yang menggunakannya untuk menjalin komunikasi dengan masyarakatnya, selain itu juga tidak membutuhkan investasi besar untuk implementasinya. Oleh karena itu penelitian ini melakukan analisis terhadap penggunaan media sosial yang telah dilakukan instansi pemerintah Indonesia. Media sosial yang dianalisis adalah Twitter karena Twitter merupakan media sosial yang paling banyak digunakan oleh instansi pemerintah di Indonesia. Sampel pesan yang dianalisis adalah pesan yang di-posting tanggal 21-27 September 2015. Pesan-pesan tersebut dikategorisasi oleh responden, kemudian dipilih kategori dengan frekuensi tertinggi. Aspek yang dikategorisasi oleh responden adalah konten, nada, dan tipe sumber pesan. Aspek sumber, bentuk, dan respon pesan dikategorisasi sendiri oleh peneliti karena tidak subjektif. Analisis dilakukan untuk tiap-tiap instansi, berdasarkan instansi pusat dan daerah, dan analisis secara menyeluruh yaitu Indonesia.
Hasil penelitian menyimpulkan bahwa penggunaan media sosial di instansi pemerintah belum optimal. Hal ini dibuktikan dengan rendahnya indeks penggunaan media sosial yang diperoleh. Adapun indeks paling tinggi yang diperoleh adalah 9,031 dari skala 0 ? 100. Indeks tersebut merupakan indeks yang diperoleh oleh KPK, DPR, DPD, Jakarta, dan Polri merupakan lima instansi pemerintah dengan indeks penggunaan media sosial paling tinggi diantara 58 instansi pemerintah lainnya. Adapun indeks kelima instansi tersebut adalah 9,031; 7,798; 5,832; 5,621; dan 5,416. KPK merupakan instansi yang paling optimal menggunakan media sosialnya untuk keseluruhan instansi dan untuk instansi pusat. Jakarta merupakan instansi daerah yang paling optimal menggunakan media sosialnya.

ABSTRACT
Implementation of e-government in Indonesia is still far from the expectations and objectives of Presidential Instruction No.3 of 2003 on E-government Policy. It can be seen from the results of the United Nations assessment in 2014 which gave Indonesia 0.4487 of 1 for e-government index and 0.2941 of 1 for e-participation index. Social media is a good example to increase e-government and e-participation index. Many countries have used it to interact and communicate with their citizens. It also does not require high costs for implementation. Therefore, this research analyzed the use of social media of Indonesia government agencies. The selected social media is Twitter because Twitter is most used by Indonesia government agencies. Samples are messages that were posted on September 21-27, 2015. Messages are categorized by respondents, then final category is selected by the highest frequency. Aspects that categorized by respondents are content, tone, and source type. Aspects message source, form, and response are categorized by researcher because they are not subjective. The analysis was performed for each institution, then analysis based on the central and regional agencies, and entire analysis of Indonesia.
The results concluded that the use of social media in Indonesia government agencies have not been optimal. It is based on the low index gained of the use of social media. The highest index obtained was 9.031 on a scale of 0 ? 100. The index is obtained by KPK, DPR, DPD, Jakarta, and Polri is five government agencies with use of social media index is highest among 58 other government agencies. The index of the five agencies are 9.031, 7.798, 5.832, 5.621, and 5.416. KPK is an agency that is the most optimal use of its social media for the entire agencies and to central agencies. Jakarta is the most optimal regional agencies using its social media.
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2016
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UI - Tugas Akhir  Universitas Indonesia Library
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Dhany Wicaksono
"ABSTRAK
Saat ini Kantor Pertanahan seluruh Indonesia sudah menggunakan sistem yang sudah online untuk melakukan pelayanan kepada masyarakat bernama Komputerisasi Kegiatan Pertanahan. Sistem ini digunakan dalam pelayanan inti Kantor Pertanahan seperti pendaftaran tanah dan lain sebagainya. Namun pada penggunaannya, berdasarkan hasil wawancara terhadap beberapa pengguna, ditemukan ketidakpuasan pengguna karena sistem ini tidak sesuai dengan kebutuhan dari pengguna. Oleh karena itu, penelitian ini berusaha untuk mengukur apakah sistem Komputerisasi Kegiatan Pertanahan ini sudah sesuai dengan kebutuhan pengguna dengan mengukur tingkat kepuasan dari pengguna serta aspek-aspek lain yang dibutuhkan dalam peningkatan kualitas yang berkelanjutan yang bertujuan untuk membantu pihak Kementerian Agraria dan Tata Ruang agar sistem Komputerisasi Kegiatan Pertanahan ini dapat memenuhi kebutuhan pengguna. Penelitian ini mengadopsi metodologi Total Quality Management (TQM) dalam mengukur tingkat kepuasan pengguna serta aspek-aspek lain yang dibutuhkan dalam peningkatan kualitas yang berkelanjutan dikarenakan asumsi yang dipertanyakan langsung berhubungan dengan kebutuhan pengguna.
Hasil penelitian ini berupa penilaian tiap indikator yang ada pada dimensi-dimensi yang ada di TQM untuk dijadikan bahan evaluasi oleh Kementerian Agraria dan Tata Ruang dalam melakukan peningkatan berkelanjutan dalam membangun sistem informasi.

ABSTRACT
Nowadays, all Land Office in Indonesia has been using online system for servicing the people. The system called Land Office Computerization. This system use for the core service for the people who has matter in land like land registration, etc. But in case of usage, based on interview with users, found that user are not satisfy with this system because the system is not fulfill the user needs. This research tried to measure if the system has been fulfilled the user need with measuring the user satisfaction also with another aspect that needed to do continues quality improvement. The main goal is to help the related ministry to fulfill the needs of user. This research adopting Total Quality Management (TQM) to measure the user satisfaction also with another aspect that needed to do continues quality imporevement because it related directly to user needs.
The result of this research is a valuation of each indicator of related TQM dimensions to be evaluation material in order of continuous improvement for developing an information system.
"
2016
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UI - Tugas Akhir  Universitas Indonesia Library
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Radytya Dharma Priwanto
"PT XYZ merupakan Lembaga Penyimpanan dan Penyelesaian dan salah satu dari 3 perusahaan yang menyelenggarakan perdagangan efek di pasar modal Indonesia. Selain sebagai penyelenggara perdagangan efek, PT XYZ juga memiliki visi dan misi untuk memajukan pasar modal Indonesia. Pengukuran indeks kepuasan pengguna jasa merupakan salah satu cara untuk mewujudkan visi dan misi tersebut. Knowledge Management (KM) merupakan hal penting bagi PT XYZ dan merupakan salah satu faktor yang dapat membantu pemenuhan target indeks kepuasan pengguna jasa. Oleh karena itu PT XYZ perlu untuk segera melakukan formalisasi KM.
Penelitian ini dilakukan untuk mengukur tingkat kesiapan PT XYZ sebelum mengimplementasikan KM dan menyusun strategi untuk meningkatkan kesiapan implementasi tersebut. Pengukuran dilakukan dengan menggunakan Knowledge Management Critical Success Factor (KMCSF), KM Enabler, Infrastruktur KM dan Aspek KM. KMCSF dipetakan dengan KM Enabler dan Infrastruktur KM untuk mendapatkan KMCSF yang sesuai dengan PT XYZ. Kemudian hasil pemetaan tersebut dipetakan kembali ke dalam aspek KM sehingga KMCSF dikelompokkan ke dalam 3 aspek yaitu aspek abstract, soft, dan hard.
Hasil yang didapatkan dari penelitian ini yaitu tingkat kesiapan implementasi KM berada pada tingkat Receptive. Strategi peningkatan kesiapan implementasi dibentuk dengan membandingkan kondisi perusahaan saat ini dengan harapan di masa depan terhadap KM.

PT XYZ is a Depository and Settlement Institution and one of 3 companies that hold securities trading in the Indonesian capital market. Aside from being the organizer of the securities trading, PT XYZ also has its own vision and mission in advancing Indonesian capital market. The measurement of customer satisfaction index is one of many ways in realizing corporate vision and. Knowledge Management (KM) is a crucial factor that PT XYZ has and could help in achieving target of customer satisfaction index. Hence XYZ needs to formalize its KM implementation.
This research will be conducted to measure the level of readiness of PT XYZ before implementing KM and develop strategies to improve its readiness level. The measurement will be conducted by using Knowledge Management Critical Success Factor (KMCSF), KM Enabler, KM Infrastructure, and KM Aspects. KMCSF will be mapped together with KM Enabler and KM Infrastructure in order to create KMCSF that are suitable for PT XYZ. The mapping result will then be mapped again into KM Aspects so that the KMCSF will now be grouped into 3 aspects: abstract, soft, and hard.
Results obtained from this research is that the level of readiness of KM implementation of PT XYZ measured at the Receptive level. The strategies to improve readiness level are develop by conducting gap analysis between company current condition and future condition with the implementation of KM.
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Depok: Fakultas Ilmu Komputer Universitas Indonesia, 2016
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UI - Tugas Akhir  Universitas Indonesia Library
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Yuan Hanif Syaniardi
"ABSTRACT
PT XYZ meluncurkan produk branchless banking bernama MNO pada awal 2015
untuk mendukung program OJK yaitu Laku Pandai. Namun hingga Desember
2015, jumlah nasabah MNO masih sedikit karena hanya mencapai 0,39% dari
target yang ditetapkan pada business plan. Permasalahan utama yang dihadapi PT
XYZ yaitu karena belum memiliki pengalaman dalam bidang branchless banking.
Dalam penelitian ini dilakukan penyusunan strategi e-bisnis untuk produk
branchless banking supaya dapat bersaing dengan produk dari bank lain.
Penyusunan strategi e-bisnis dilakukan menggunakan kerangka kerja Chen
dengan teknik pengumpulan data yang terdiri dari wawancara, observasi, dan
kajian dokumen. Tahapan di dalam Chen terdiri dari analisis situasi
(menggunakan analisis SWOT dan SLEPT), membangun visi, menentukan CSF
(menggunakan analisis balanced scorecard dan CSF), dan membuat rencana
tindakan serta prioritasnya (menggunakan kuadran Covey). Penelitian ini
menghasilkan strategi e-bisnis PT XYZ untuk produk branchless banking yang
terdiri dari lima rencana tindakan terkait manusia, tujuh rencana tindakan terkait
proses, dan empat rencana tindakan terkait teknologi.

ABSTRACT
PT XYZ launched branchless banking product called MNO in early 2015 to
support OJK program, namely Laku Pandai. But until December 2015, the
number of MNO customers still few because only achieved 0,39% from targets set
in the business plan. The main problem faced by PT XYZ is because they have
not had experience in the field of branchless banking. In this research, e-business
strategies for branchless banking products is prepared in order to compete with
products from other banks. E-business strategy formulation is done using a
framework Chen with data collection techniques consisting of interviews,
observation and document review. Phases in Chen framework consists of analyse
situation (using SWOT and SLEPT analysis), establish vision, define CSF (using
the balanced scorecard and CSF analysis), and develop action plan and its
priorities (using Covey Quadrant). This research results in e-business strategy PT
XYZ for branchless banking products consisting of five human-related work
plans, seven process-related work plans, and four technology-related work plans."
2016
TA-Pdf
UI - Tugas Akhir  Universitas Indonesia Library
cover
Muhammad Taufiq Asmara
"ABSTRAK
PT XYZ sebagai penyedia layanan TIMES (telecommunication, information,
multimedia, edutaiment, services). PT XYZ sebagai alat kelengkapan negara
salah satunya memiliki tugas untuk memenuhi program pemerintah untuk
melakukan perluasan jaringan di seluruh wilayah Indonesia. Divisi Information
System Center (ISC) merupakan divisi yang dipimpin oleh Senior General
manager, bertanggung jawab terhadap pengembangan, operasional, dan pelaksana
kebijakan/tatakelola internal Aplikasi di XYZ. Sebagai anak perusahaan XYZ, PT
XYZ Akses menggunakan aplikasi Inventory Access Network yang bernama ABC
sebagai platform planning & design.
Penelitian ini dilakukan untuk mengetahui tingkat kematangan aplikasi ABC di
PT XYZ dengan cara mengukur kapabilitas aplikasi tersebut. Kemudian hasil
tingkat kematangan tersebut digunakan sebagai acuan untuk memberikan
rekomendasi dalam rangka untuk meningkatkan Layanan aplikasi ABC .
Pengukuran kapabilitas dan rekomendasi yang digunakan adalah COBIT 5 dengan
metode kualitatif studi kasus dan expert review. Hasil penelitian ini berupa
penilaian tingkat kapabilitas 21 proses COBIT 5 yang relevan dengan
permasalahan layanan aplikasi ABC di PT XYZ Indonesia serta rekomendasi
untuk perbaikan layanan aplikasi ABC.

ABSTRACT
PT XYZ as TIMES (telecommunication, information, multimedia, edutaiment,
services). As Fitting Country, PT XYZ responsible to comply government network
expansion program throughout Indonesia. Information System Center (ISC)
Division is a division that lead by senior general manager that responsible for
development, operational, and executor of internal application governance at PT
XYZ Indonesia. As subsidiary of PT XYZ, PT XYZ Access utilize Inventory
Access Network application named ABC as a platform planning & design.
This reseach is held to find out ABC application capability level at PT XYZ by
using capability level measurement. The result of of maturity level becomes
reference for giving recommendation to improve ABC application service.
Capability level measurement and recommendation used is COBIT 5 by using
qualitatif methodology case study and expert review. The result is used for gap
analysis so that recommendation achievement can be given. Process
Improvement recommendation is created by using COBIT 5 framework. The
result of this reseach is 21 COBIT 5 capability rating that relevant with ABC
application service problems at PT XYZ and recommendation to improve ABC
application service."
2016
TA-Pdf
UI - Tugas Akhir  Universitas Indonesia Library
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