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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
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Muhammad Syauqi Putra
The influence of integrated mental skill training in enhancing self confidence of pplp DKI Jakarta taekwondoin
" Background: The purpose of this study is to analyze the effect of Mental skill training (PST) to enhance self-confidence of PPLP DKI Jakarta taekwondoin athletes in competition preparation phase. Methods: Eight athletes, a coach and his asisstant are the participants of this study. Eight taekwondoin athlete were given a PST program, and self-confidence measurement were conducted before and after intervention bas completed. The coach and his assistant were asked to give their evaluation by ... "
Jakarta: RSON, 2015
796 IJSS 1:1 (2015)
Artikel Jurnal  Universitas Indonesia Library
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Dwi Handayani
Strategi peningkatan kualitas pelayanan prima pada UPT laboratorium uji narkoba BNN melalui implementasi metoda importance performance analysis (IPA) = Excellent service quality improvement strategy in drug testing laboratory of National Narcotic board using implementation importance performance analysis (IPA) method
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Penelitian ini dilakukan untuk menganalisis kualitas pelayanan secara eksternal (pelayanan bagi penyidik) dan internal (pelayanan bagi pegawai), serta dilakukan analisis terhadap faktor-faktor yang mempengaruhi kinerja pegawai di UPT Laboratorium Uji Narkoba serta merumuskan strategi untuk meningkatkan kualitas pelayanan. Hasil penelitian terhadap pelayanan ekternal dan pelayanan internal kemudian di analisis menggunakan IPA. Kualitas pelayanan terhadap penyidik (pelanggan eksternal) diukur menggunakan metode SERVQUAL yang diperkenalkan oleh Parasuraman,Zeithaml dan Berry (1990), sedangkan kepuasan kerja pegawai diukur menggunakan metode ... "
2013
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library