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Hasil Pencarian

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Erna Nur Ma`sumah
Pengaruh implementasi sistem manajemen mutu ISO 9001:2015 terhadap kepuasan peserta (pelanggan) dengan mediasi kualitas layanan
" ABSTRACT
This study aims to analyze the effect of the Implementation of Quality Management Systems and Service Quality on the Satisfaction of Participants (Customers), as well as the Implementation of Quality Management Systems on Service Quality. Data collection through the distribution of questionnaires to participants of PT. Taspen. Regression analysis is used to prove the hypothesis. The results showed that the implementation of the Quality Management System and Service Quality affected the Participant Satisfaction and the ... "
Jakarta: Fakultas Ekonomis dan Bisnis UIN Syarif Hidayatullah, 2019
650 ESENSI 9:1 (2019)
Artikel Jurnal  Universitas Indonesia Library