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DeForest, Holly

" Giving feedback, especially negative feedback, is one of the most difficult duties of a manager or supervisor. This Infoline describes the process of giving and receiving feedback and shows you how to improve these skills. The issue offers a feedback effectiveness self-assessment, a feedback readiness assessment, and an 8-step process for developing and enhancing your feedback delivery skills ... "

Alexandria, VA: [American Society for Training & Development Press, American Society for Training & Development Press], 2005

e20428923

eBooks  Universitas Indonesia Library

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