Ditemukan 1 dokumen yang sesuai dengan query
Azhar Kasim
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Quality improvement in public service has become a major concern in government institutions in their effort to provide the public with maximum service. It is also a major concern for Samsat (One-Roof System) institutions in Jakarta, Bogor, Tangerang, Bekasi (Jabodetabek). The purpose of this study is to analyze the quality level of the service provided by Mobile Samsat units in Jabodetabek. The study uses the quantitative approach in order to illustrate the gap between consumer ...
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2011
AJ-Pdf
Artikel Jurnal Universitas Indonesia Library
