Ditemukan 2 dokumen yang sesuai dengan query
Dwi Aryani
"
Abstract. The aim of the research is to analyze how the service quality can affect customer’s satisfaction
in shaping costumer’s loyalty. The research is quantitative and uses non-probability purposive sampling
technique. The instrument of the research uses questionnaires which were analyzed with Structural Equation
Modeling. The result of the research shows that the five dimensions, i.e. physical evidence, empathy, reliability,
quickness, and guaranty positively affect the service quality. The other results show that customer’s satisfaction
is a preceding factor of ...
"
Human Resource Development Institute, 2010
PDF
Artikel Jurnal Universitas Indonesia Library
Ixora Lundia Suwaryono
"
The existence of museums in big cities like Jakarta seemed to be neglected. The display inside a museum is often considered uninteresting, making visitors less appreciate the collection objects, thus receive no added value from their visit. Therefore, a research related to physical appearance of a museum is required. The physical appearance of a service organization, also called servicescapes, consists of ambient condition, layout and signage. A survey has been conducted to describe the importance ...
"
2013
AJ-Pdf
Artikel Jurnal Universitas Indonesia Library
