Ditemukan 3 dokumen yang sesuai dengan query
Achmad M. Ramli
Bogor: Ghalia Indonesia , 2005
346.048 2 AHM f
Buku Teks Universitas Indonesia Library
Azhar Kasim
"
Quality improvement in public service has become a major concern in government institutions in their effort to provide the public with maximum service. It is also a major concern for Samsat (One-Roof System) institutions in Jakarta, Bogor, Tangerang, Bekasi (Jabodetabek). The purpose of this study is to analyze the quality level of the service provided by Mobile Samsat units in Jabodetabek. The study uses the quantitative approach in order to illustrate the gap between consumer ...
"
2011
AJ-Pdf
Artikel Jurnal Universitas Indonesia Library
Chambert-Loir, Henri
Jakarta: KPG (Kepustakaan Populer Gramedia), 2010
959.8 IMA
Buku Teks Universitas Indonesia Library
