Ditemukan 1 dokumen yang sesuai dengan query
Fitzsimmons, James A.
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The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service ...
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New York: McGraw-Hill, 2014
658 FIT s
Buku Teks Universitas Indonesia Library
