Ditemukan 1 dokumen yang sesuai dengan query
Zemke, Ron
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Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching ...
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New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library