Ditemukan 1 dokumen yang sesuai dengan query
Hernon, Peter
"
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a focus on real-world application, the authors challenge conventional thinking about the utility of input, output, and performance metrics ...
"
Chicago: American Library Association, 2015
025.5 HER a
Buku Teks Universitas Indonesia Library
