Ditemukan 13 dokumen yang sesuai dengan query
Napier, Rodney W.
New York: McGraw-Hill , 1999
658.312 NAP a
Buku Teks Universitas Indonesia Library
"
The American Management Association's seminar and course leaders are among the most insightful and skilled educators in the business, consistently delivering outstanding, innovative exercises to improve individual and organizational performance. The AMA Trainers' Activity Book presents 25 exercises used successfully by AMA's seminar leaders throughout the world. Reflecting the most up-to-date concerns of participants, trainers, and managers, the book addresses fundamental learning categories including learning and creativity, communication and connection, influence, compromise, problem solving, and ...
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New York: [American Management Association;, ], 2004
e20438500
eBooks Universitas Indonesia Library
Carnes, Barbara
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Too often the long-term results of training are lacking. So how can you be certain that your training efforts are sticky enough to have lasting impact on your trainees and their work? Hit the sweet spot of training application with Making Learning Stick, a practical, easy-to-use resource aimed at boosting retention and application of learning on the job. Get detailed, step-by-step instructions for this treasure trove of techniques along with dozens of variations likely to ...
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Alexandria, Virginia: American Society for Training & Development, 2010
e20441065
eBooks Universitas Indonesia Library
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Discover the learning value of games, exercises, and puzzles. Revised edition ...
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Alexandria, VA: [American Society for Training and Development Press;American Society for Training and Development Press;American Society for Training and Development Press, American Society for Training and Development Press], 2005
e20435722
eBooks Universitas Indonesia Library
Sugar, Steve
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Games are one of the most effective ways for learners to acquire and retain information. This issue presents five fully adaptable learning games selected to fill a specific function in a training plan. Each game is presented in terms of its learning objective, features and mode of play. A step-by-step job aid is included to assist you in adapting the material presented for your own needs ...
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Alexandria, VA: [American Society for Training and Development Press, American Society for Training and Development Press], 2000
e20429048
eBooks Universitas Indonesia Library
Justice, Thomas
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Getting teams and groups to function productively is a challenge. For years The Facilitator's Fieldbook has been giving group leaders what they need to make everything run more smoothly. Now fully updated, the Second Edition is truly jam-packed with step-by-step procedures, checklists and guidelines, samples and templates, and more. Perfect for rookies and seasoned facilitators alike, the book covers key areas including: * establishing ground rules for groups * planning meetings and agendas * brainstorming ...
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New York: American Management Association, 2006
e20441659
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-
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Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel ...
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New York: American Society for Training and Development, 2005
e20441696
eBooks Universitas Indonesia Library
Weiss, Donald H.
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Here?s a step-by-step process to recruit, empower and lead teams. How to Build High-Performance Teams focuses on the how-to keys of team-building?from recruiting the right team members to truly empowering them with authority and responsibility for their decisions and performance. You?ll understand how to build trust, confidence, and group work skills, balancing and fine-tuning the team process as you go. You'll learn how to: ? Build and manage teams that live up to their promise ...
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New York: [American Management Association;, ], 1991
e20440437
eBooks Universitas Indonesia Library
Cadwell, Charles M.
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How to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough?mainly because you're a manager, not a professional facilitator?this targeted book provides all the help you need. It teaches you the skills needed to keep a person, group, or team on track, and it shows you how to work well ...
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New York: [American Management Association;, ], 1997
e20440435
eBooks Universitas Indonesia Library
Millbower, Lenn
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"Entertainers and trainers have a lot in common. Both require an audience. Both require a polished, professional delivery. And both must attract -- and keep -- attention. Or else the show is over. Unlike the audience at a show, training participants are often disinterested and easily distracted. In order to keep them tuned in and help them retain information, trainers are constantly in search of new ways to engage learners. Grounded in the latest adult ...
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New York: [American Management Association, ], 2003
e20438146
eBooks Universitas Indonesia Library
