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Hasil Pencarian

Ditemukan 24 dokumen yang sesuai dengan query
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Kruger, Arthur N.
Metuchen: The Scarecrow Press, Inc., 1968
808.53 KRU c
Buku Teks  Universitas Indonesia Library
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Budi Eko Pranoto
"ABSTRAK
Penelitian ini bermaksud untuk menyingkapkan sikap negarawan terhadap isu terorisme. Data yang dikaji adalah surat diplomasi yang ditulis oleh Dr. Mahathir Mohamad kepada para pemimpin dunia. Teks mengenai terorisme dianalisis untuk menemukan proposisi makro dari teks surat diplomasi. Proposisi makro yang ditemukan digunakan untuk menejelaskan sikap Dr. Mahathir Mohamad terkait terorisme. Teori yang digunakan untuk memperoleh hasil tersebut adalah analisis wacana kritis Fairclough yang dijadikan sebagai teori utama. Selain itu, teori lain yang digunakan adalah teori proposisi Van Dijk dan tata bahasa fungsional sistemik Halliday. Pengolahan data dalam penelitian ini dibantu dengan menggunakan peranti lunak pengolah kata SketchEngine untuk menemukan kata kunci yang dijadikan bukti empiris sikap politik Dr. Mahathir Mohamad. Hasil penelitian ini menunjukkan sikap perlawanan yang ditunjukkan oleh Dr. Mahathir Mohamad terhadap terorisme. Kata terorisme cukup sering berkolokasi dengan kata fight dan against, kemudian kata Muslim selalu diasosiasikan sebagai kelompok yang tertindas, dan teraniaya oleh pihak Barat. Kedua hal tersebut menunjukkan usaha Dr. Mahathir Mohamad melawan wacana yang selalu mengaitkan terorisme dengan Islam.

ABSTRACT
This research aims to reveal the attitude of statesman toward terrorism issues. The data of this research are diplomatic letters written by Dr. Mahathir Mohamad to world leaders. The texts are being analyzed to discover the macro proposition to explain Dr. Mahathir Mohamad rsquo s attitude in regard to terrorism issues. To achieve the objectives, this research employs Fairclough rsquo s CDA as the main theory. Besides, macro rules of Van Dijk, and Halliday rsquo s functional grammar are also used to support the main theory. The data of this research is processed through SketchEngine to find the keywords of the text. The keywords are the empiric data to explain the attitude of Dr. Mahathir Mohamad toward terrorism. The result shows the struggle of Dr. Mahathir Mohamad in fighting terrorism. The word terrorism is frequently collocates with fight and against. Moreover, the word Muslim is always associated as a group which being oppressed, and tortured by the West. Those findings show Dr. Mahathir Mohamad rsquo s struggle in fighting terrorism which always being associated with Islam."
2016
T48217
UI - Tesis Membership  Universitas Indonesia Library
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Muhamad Wahyudin
"Kelangkaan sumber daya manusia di bidang keuangan syariah di Indonesia mengakibatkan perbankan syariah harus bersaing dalam mendapatkan sumber daya manusia yang butuhkan. Penawaran nilai-nilai employee value proposition (EVP) yang menarik bagi calon pencari kerja menjadi suatu strategi baru dalam mencari sumber daya manusia yang berkompeten . Penelitian ini bertujuan untuk membandingkan pengaruhemployee value proposition (EVP) bank syariah dan bank konvensional terhadap keinginan untuk mencari pekerjaan bagi calon pencari kerja.
Penelitian ini menggunakan metode desain eksperimen faktorial 2X2 dimana partisipan(N=120) diberikan sebuah brosur yang berisi nilai-nilai employee value proposition (EVP) bank syariah dan bank konvensional kemuadian partisipan diminta untuk menjawab pertanyaan mengenai keinginan untuk mencari pekerjaan.
Hasil yang diperoleh dalam penelitian ini adalah ada interaksi yang signifikan antara employee value proposition (EVP) bank syariah dan bank konvensional terhadap keinginan untuk mencari pekerjaan. Orang yang berlatar belakang pendidikan ekonomi syariah lebih menyukai untuk bekerja pada bank syariah dan orang yang berlatar belakang ekonomi konvensional lebih menyukai untuk bekerja pada bank konvensional.

Scarcity of human resources in the field of Islamic finance in Indonesia resulted Islamic banking to compete in getting the human resources. Offering interest employee value proposition (EVP) to prospective job seekers become a new strategy to recruit competent employees. This study aimed to compare the effect of employee value proposition (EVP) Islamic banks and conventional banks on attraction of job applicants.
This study uses a 2X2 factorial experimental design in which participants(N=120) were given a brochure that contains the values of employee value proposition (EVP) Islamic and conventional bank.Participants were asked to answer questions about job pursuit intention.
The results of this study show that there is a significant interaction between employee value proposition (EVP) of Islamic and conventional banking on attraction of job applicants. People who has Educational background in Islamic Economics prefer to work in Islamic bank whereas people who has conventional economic backgrounds prefer to work in a conventional bank.
"
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
S46884
UI - Skripsi Membership  Universitas Indonesia Library
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Kanya Dwi Pradita
"Penelitian ini bertujuan untuk menganalisis pengaruh employee value proposition (EVP) terhadap employee engagement pada kantor pusat PT. Bakrie & Brothers Tbk. Skala pengukuran yang digunakan untuk variabel employee value proposition diadopsi dari Corporate Executive Board dari Corporate Leadership Council (2009) yang terdiri dari 28 item pernyataan. Sedangkan untuk variabel employee engagement menggunakan skala pengukuran yang diadopsi dari Hewitt (2017) dengam menggunakan 3S (Say, Stay Strive) yang terdiri dari 9 item pernyataan. Penelitian ini menggunakan metode penelitian kuantitatif dengan teknik pengumpulan data melalui penyebaran kuesioner. Sampel yang dijadikan dalam penelitian ini adalah karyawan tetap non manajerial PT. Bakrie & Brothers Tbk yang minimal telah memiliki masa kerja selama satu tahun dengan jumlah sampel sebanyak 228 orang responden. Hasil dari penelitian menunjukan bahwa terdapat pengaruh yang positif dan signifikan pada employee value proposition terhadap employee engagement pada kantor pusat PT. Bakrie & Brothers Tbk. Di dalam penelitian ini dimensi reward, work dan opportunity memiliki hasil nilai yang terbesar dari EVP di dalam mempengaruhi employee engagement di kantor pusat PT. Bakrie & Brothers Tbk.

The purpose of this research is to analyze the impact of the employee value proposition (EVP) towards employee engagement in holding company of Bakrie & Brothers Tbk. The measurement scale that is used for employee value proposition variable is adopted from Corporate Executive Board, Corporate Leadership Council (2009) consist of 28 statement items and employee engagement measurement scale is adopted from Hewitt (2017) using 3S (Say, Stay and Strive) Hewitt Engagement Model consist of 9 statement items. This research uses the quantitative method and the data was collected by using questionnaire, distributed to permanent non-managerial employees of holding company Bakrie & Brothers Tbk. The results shows that there is a significant positive impact between employee value proposition toward employee engagement. In this research three dimensions of employee value proposition reward, work and opportunity has the highest score in giving an impact in influencing employee engagement in holding company of Bakrie & Brothers Tbk.
"
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2017
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Meliala, Raria S.
"Employee Value Proposition (EVP) merupakan salah satu faktor yang penting dalam menarik minat calon karyawan dan mempertahankan karyawan dalam suatu perusahaan atau organisasi. Sejalan dengan hal tersebut, penelitian ini bertujuan untuk meneliti mengenai dua faktor yang mempengaruhi EVP yaitu kepemimpinan otentik dan budaya organisasi. Penelitian ini dilakukan di Putera Sampoerna Foundation, sebuah organisasi sosial bisnis yang menyediakan bantuan kepada orang-orang yang tidak mampu. Sebanyak tiga ratus sebelas kuesioner disebarkan kepada karyawan dengan jabatan staff, officer, dan manager, kemudian terdapat seratus delapan puluh empat kuesioner yang dapat diolah.
Hasil penelitian menunjukkan bahwa dimensi kepemimpinan otentik, self-awareness berpengaruh positif dan signifikan terhadap dimensi EVP, supervisor-respect and integrity; dimensi kepemimpinan otentik, relational transparency berpengaruh positif dan signifikan terhadap dimensi EVP, supervisor-performance management, supervisor-respect and integrity, supervisor-result focus, dan senior leadership; dimensi kepemimpinan otentik, internalized moral perspective berpengaruh positif dan signifikan terhadap supervisor-performance management, supervisor-respect and integrity, supervisor-result focus, dan senior leadership; dimensi kepemimpinan otentik, balanced processing berpengaruh positif dan signifikan terhadap dimensi EVP, supervisor-performance management, supervisor-respect and integrity, supervisor-result focus, dan senior leadership; dimensi budaya organisasi, involvement berpengaruh positif dan signifikan terhadap dimensi EVP, compensation and bonus, learning and development, dan pay for performance; dimensi budaya organisasi, consistency berpengaruh positif dan signifikan terhadap dimensi EVP day to day work, goals and objectives, dan health benefit; dimensi budaya organisasi, adaptability berpengaruh positif dan signifikan terhadap dimensi EVP, supervisor-performance management dan supervisor-result focus; dimensi budaya organisasi, serta mission berpengaruh positif dan signifikan terhadap dimensi EVP, day to day work, goals and objectives, supervisor-respect and integrity, supervisor-result focus, senior leadership, dan learning and development. Penelitian ini juga membahas tentang implikasi (saran) dan keterbatasan penelitian.

Employee Value Proposition (EVP) is an important factor to attract the potential employees and retain the qualified employees. Correspondingly, this study was to examine two drivers of EVP. They were authentic leadership and organization culture. This study was conducted at Putera Sampoerna Foundation, a social business organization that mainly provides assistance for under privileged people. Three hundreds and eleven questionnaires were distributed to staffs, officers and managers, and one hundred and eighty four questionnaires were analyzed.
The study found that self-awareness dimension of authentic leadership may positively affect supervisor-respect and integrity dimension of EVP, relational transparency dimension of authentic leadership may positively affect supervisor-performance management, supervisor-respect and integrity, supervisor-result focus, and senior leadership dimensions of EVP, internalized moral perspective dimension of authentic leadership may positively affect supervisor-performance management, supervisor-respect and integrity, supervisor-result focus, and senior leadership dimensions of EVP, balanced processing dimension of authentic leadership may positively affect supervisor-performance management, supervisor-respect and integrity, supervisor-result focus, and senior leadership dimensions of EVP, involvement dimension of organizational culture may positively affect compensation and bonus, learning and development, and pay for performance dimensions of EVP, consistency dimension of organizational culture may positively affect day to day work, goals and objectives, and health benefit dimensions of EVP, adaptability dimension of organizational culture may positively affect supervisor-performance management and supervisor-result focus dimensions of EVP, mission dimension of organizational culture may positively affect day to day work, goals and objectives, supervisor-respect and integrity, supervisor-result focus, senior leadership, and learning and development dimensions of EVP. Implications and limitations of the study were also discussed.
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Jakarta: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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I Gusti Bagus Suteja
"[ABSTRAK
Penelitian ini bertujuan untuk menganalisis differensiasi antara produk Joy Cook dan ELPIJI 12 kg Hasil penelitian ini nantinya diharapkan dapat memberi masukan tentang marketing strategi dan marketing plan Joy Cook untuk memperluas pangsa pasar LPG Non Subsidi untuk rumah tangga Berdasarkan hasil penelitian melalui survey pada 90 orang responden melalui pendekatan perceived risk financial functional physical sensory temporal dan social dan pendekatan unique selling proposition lebih aman lebih ekonomis pelayanan lebih eksklusif member benefit maka diketahui bahwa responden merasa tidak ada perbedaan antara Joy Cook atau Elpiji 12 kg Kaca kunci differensiasi perceived risk unique selling proposition marketing strategy marketing plan.

ABSTRACT
This research aims to analyze the differentiation between Joy Cook and ELPIJI 12 kg The main finding of this study is that there is no differentiation between Joy Cook and ELPIJI 12 kg according to 90 respondents survey either using perceived risk approach financial functional physical sensory temporary and social or unique selling proposition approach safer more economical more exclusive service and member benefit This leads to an important implication that the decision maker should redevelop Joy Cook rsquo s marketing strategy and marketing plan in order to expand the Non Subsidy LPG products market for household Key Words differentiation perceived risk unique selling proposition marketing strategy marketing plan.;This research aims to analyze the differentiation between Joy Cook and ELPIJI 12 kg The main finding of this study is that there is no differentiation between Joy Cook and ELPIJI 12 kg according to 90 respondents survey either using perceived risk approach financial functional physical sensory temporary and social or unique selling proposition approach safer more economical more exclusive service and member benefit This leads to an important implication that the decision maker should redevelop Joy Cook rsquo s marketing strategy and marketing plan in order to expand the Non Subsidy LPG products market for household Key Words differentiation perceived risk unique selling proposition marketing strategy marketing plan ;This research aims to analyze the differentiation between Joy Cook and ELPIJI 12 kg The main finding of this study is that there is no differentiation between Joy Cook and ELPIJI 12 kg according to 90 respondents survey either using perceived risk approach financial functional physical sensory temporary and social or unique selling proposition approach safer more economical more exclusive service and member benefit This leads to an important implication that the decision maker should redevelop Joy Cook rsquo s marketing strategy and marketing plan in order to expand the Non Subsidy LPG products market for household Key Words differentiation perceived risk unique selling proposition marketing strategy marketing plan ;This research aims to analyze the differentiation between Joy Cook and ELPIJI 12 kg The main finding of this study is that there is no differentiation between Joy Cook and ELPIJI 12 kg according to 90 respondents survey either using perceived risk approach financial functional physical sensory temporary and social or unique selling proposition approach safer more economical more exclusive service and member benefit This leads to an important implication that the decision maker should redevelop Joy Cook rsquo s marketing strategy and marketing plan in order to expand the Non Subsidy LPG products market for household Key Words differentiation perceived risk unique selling proposition marketing strategy marketing plan ;This research aims to analyze the differentiation between Joy Cook and ELPIJI 12 kg The main finding of this study is that there is no differentiation between Joy Cook and ELPIJI 12 kg according to 90 respondents survey either using perceived risk approach financial functional physical sensory temporary and social or unique selling proposition approach safer more economical more exclusive service and member benefit This leads to an important implication that the decision maker should redevelop Joy Cook rsquo s marketing strategy and marketing plan in order to expand the Non Subsidy LPG products market for household Key Words differentiation perceived risk unique selling proposition marketing strategy marketing plan , This research aims to analyze the differentiation between Joy Cook and ELPIJI 12 kg The main finding of this study is that there is no differentiation between Joy Cook and ELPIJI 12 kg according to 90 respondents survey either using perceived risk approach financial functional physical sensory temporary and social or unique selling proposition approach safer more economical more exclusive service and member benefit This leads to an important implication that the decision maker should redevelop Joy Cook rsquo s marketing strategy and marketing plan in order to expand the Non Subsidy LPG products market for household Key Words differentiation perceived risk unique selling proposition marketing strategy marketing plan ]"
2015
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Bening Karilla Kinasih
"Berkembangnya kebutuhan perusahaan terhadap karyawan yang sesuai dengan standard untuk mendukung bisnis saat ini menyebabkan munculnya fenomena yang disebut dengan talent war. Kemunculan talent war berimplikasi pada adanya kebutuhan perusahaan untuk melakukan pemasaran dari sisi sumber daya manusia, sehingga muncul bidang baru yang dikenal dengan employer branding. Untuk mencapai tujuannya sebagai perusahaan pilihan, komunikasi adalah hal yang penting dalam employer brand. Tesis ini akan membahas bagaimana employer branddapat terbentuk melalui komunikasi employee value proposition yang dijalankan oleh employer branding. Untuk mencapai tujuan komunikasi yang lebih efektif, penggunaan media online dapat digunakan untuk mendukung kampanye dan program yang dijalankan secara offline, kedua saluran ini penting untuk digunakan secara terintegrasi dalam upaya membangun persepsi target audiens agar perusahaan menjadi tempat kerja yang di inginkan oleh kandidat. Selain itu, strategi untuk menggunakan komunikasi offline dan online perlu diseimbangkan dengan kekuatan konten komunikasi yang konsisten sehingga hasil yang diperoleh dimaksimalkan.

The development of the company's needs for talent in accordance with the company's standards to support business today causes a phenomenon called the talent war. this phenomenon raises the development of a new field of employer branding. where companies and organizations strive to do marketing from the side of human resources. In order to achieve its objectives as an employer of choice, communication is important in employer branding. This thesis will discuss how the employer brand can be formed through employee value proposition communication run by employer branding. In order to achieve a more effective communication goal, the use of online media can be used to support campaigns and programs that are run offline, these two channels are important to be used integrally in an effort to establish the target audience's perception of the company's brand as the desired place to work. The strategy to use offline and online communication needs to be balanced with the strength of consistent communication content so that the results obtained are maximized."
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
T54097
UI - Tesis Membership  Universitas Indonesia Library
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Brigitta Lydia
"AbdiHome-rumah kos adalah anak usaha dari PT Abdi Properti Indonesia di mana perusahaan ingin mengembangkan bisnisnya dengan target peningkatan pendapatan, penambahan rumah kos, dan okupansi. Dalam mencapai target tersebut, perusahaan akan melakukan pemasaran produk secara digital yang akan dibantu dalam penelitian ini. Penelitian ini bertujuan untuk membantu perusahaan dalam (1) mengembangkan value proposition AbdiHome-rumah kos agar dapat tersampaikan melalui media komunikasi AbdiHome, (2) menyusun anggaran kegiatan digital marketing dan menganalisis kelayakan investasi pada kegiatan digital marketing yang akan dijalankan oleh AbdiHome-rumah kos; dan (3) mengembangkan situs web AbdiHome-rumah kos agar optimal. Metode penelitian yang digunakan yaitu penelitian kualitatif dengan metode business coaching. Hasil menunjukkan bahwa (1) value proposition perusahaan telah dikembangkan dengan pembuatan value proposition canvas sampai dengan matriks pesan dan selanjutnya disesuaikan cara penyampaiannya di setiap media komunikasi AbdiHome; (2) hasil NPV, IRR, DPP, dan PI untuk ketiga skenario (optimis, moderat, dan pesimis) menunjukkan bahwa kegiatan investasi digital marketing layak untuk dilakukan oleh AbdiHome-rumah kos; dan (3) fitur di situs web AbdiHome telah dikembangkan dengan melakukan benchmarking ke situs web lain yang memiliki model bisnis yang serupa.

AbdiHome-boarding houses are a subsidiary of PT Abdi Properti Indonesia, where the company wants to develop its business with the target of increasing revenue, adding boarding houses, and increasing occupancy. In achieving this target, the company will carry out digital product marketing, which will be assisted by this research. This study aims to assist companies in (1) developing a value proposition for AbdiHome-boarding houses so that it can be conveyed through the AbdiHome communication media; (2) compiling a budget for digital marketing activities and analyzing the feasibility of investing in digital marketing activities to be carried out by AbdiHome-boarding houses; and (3) developing the AbdiHome-boarding house website so that it is optimal. The research method used is qualitative research using the business coaching method. The results show that (1) the company's value proposition has been developed by making a value proposition canvas up to the message matrix and then adjusting the delivery method in each of AbdiHome's communication media; (2) the NPV, IRR, DPP, and PI results for the three scenarios (optimistic, moderate, and pessimistic) show that digital marketing investment activities are feasible for AbdiHome-boarding houses; and (3) the features on the AbdiHome website have been developed by benchmarking against other websites that have a similar business model.
"
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
T-pdf
UI - Tesis Membership  Universitas Indonesia Library
cover
Didi Setiadi
"Ketatnya persaingan dalam industri wireless di Indonesia membuat para operator berfikir untuk mencari sumber revenue yang lain bersama dengan VAS. Dalam penelitian tesis didapat banyak potensi bisnis yang didasari oleh kapabilitas bisnis wireless ini sebagai lansekap bisnis jika dilakukan bersama pemain-pemain dari industri lain. Salah satunya, industri periklanan yang kebetulan sedang mengalami fenomena bergesernya perhatian konsumen pada kanal media baru akibat kanal media lama yang sudah jenuh. Transisi pergeseran perhatian konsumen pada media dijital menyebabkan advertiser pun mencoba mengalihkan belanja komunikasi pemasarannya pada media dijital termasuk media mobile. Pemain lain yang telah diidentifikasi menjadi enabler bagi terbentuknya lansekap bisnis ini berhasil menyelesaikan faktor penghambat berkembangnya berbagai macam potensi bisnis dalam lansekap tersebut karena pemanfaatan inovasi yang menciptakan value proposition yang menguntungkan konsumen. Setelah proses identifikasi para pemain, dilakukan identifikasi hubungan-hubungan antar pemain yang kemudian membentuk dan merespons peta lansekap bisnis yang baru sehingga berdampak pada pembentukan model bisnis yang cocok bagi masing- masing pemain. Mobile advertising sebagai fokus masalah menjadi potensi bisnis baru dalam kancah industri periklanan dan industri telekomunikasi di Indonesia.

Due to fierce of competition among wireless players in Indonesia, hence force them to figure out where the other revenue sources can be generated instead of their existing VAS. The research unfold many business opportunities in which underlying on wireless resource capability that form a business landscape altogether with other player from different industries. In other side, advertising industry recently have to extend new channel since there is a transition attention from audience into new media ie. digital media that is caused by clutter effect and fragmentation. This phenomena encourage advertisers and brands to spend their advertising budget into digital media including mobile media. Another player identified that may shape the new business landscape is the enabler or technology platform provider. They actually resolve a barrier by exploiting wireless resources become a value innovation as technology platform that creating value proposition for customers and consumers. After we identified the players and the relations, next come to adapting to new business landscape mapping and then how it forms business models for every players. Therefore, mobile advertising, as a main topic of thesis, become a iuture business opportunity that capitalize all players coming from telecom industry and advertising industry."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
T26530
UI - Tesis Open  Universitas Indonesia Library
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Valerie Millenia Widjaja
"Laporan magang ini akan membahas tentang evaluasi customer value propostion (CVP) pada Program Purchase Now Pay Later (PNPL) yang dilakukan oleh PT. HHH. Program ini dirancang untuk memenuhi prinsip heart dengan melayani masyarakat dan membangun dampak sosial yang positif untuk meningkatkan kesejahteraan para stakeholders. Hal ini direalisasikan dengan mendukung para stakeholders dengan keterampilan dan alat yang tepat untuk dapat berkembang di era digital dengan berpartisipasi dalam ekonomi digital. Sebagai bentuk dari implementasinya, perusahaan akan meningkatakan customer satisfaction dengan menyediakan value untuk para konsumer, baik drivers ataupun merchants, dengan smartphone yang dapat dibeli dari platform. Oleh karena itu, definisi untuk customers pada program ini akan ditekankan hanya pada drivers dan merchants. Evaluasi akan dilakukan dengan membandingkan customer value proposition (CVP) yang diambil dari perspektif konsumen pada balanced scorecard framework, untuk membandingkan proses integrasi pada perkembangan program, elemen, dan customer satisfaction pada program tersebut. Berdasarkan evaluasi yang dilakukan, customer value proposition (CVP) pada Program Purchase Now Pay Later (PNPL) yang dilakukan oleh PT. HHH sesuai dengan framework selama proses integrasi pada perkembangan program dan sesuai dengan elemennya. Dengan demikian, perusahaan dapat mencapai hasil yang baik untuk customer satisfaction dan mampu melanjutkan program untuk ke depannya. 

This internship report will discuss the evaluation of customer value proposition (CVP) of Purchase Now Pay Later (PNPL) Program by PT. HHH. The program is designed to fulfill PT. HHH’s principle of heart to be in the service of communities and building positive social impact to increase stakeholders’ welfare. This is being actualized by equipping the stakeholders with the proper skills and tools to prosper in the digital age by taking part in the digital economy.  For the implementation itself, the organization aims to increase the customer satisfaction by providing values for the customers, both drivers and merchants, with smartphones that can be purchased from the platform. Hence, the definition of the customers for this program will be emphasized to both drivers and merchants solely. The evaluation will be performed by comparing the customer value proposition (CVP) which was highlighted from the balanced scorecard framework on the customer perspective’ aspect, to compare its integration process to the program development, elements, and customer satisfaction from the program with the framework According to the evaluation, the customer value performance (CVP) for Purchase Now Pay Later (PNPL) Program is in accordance with the applicable customer value proposition’s (CVP) framework throughout the integration process to the program development and elements. Ultimately, the firm has successfully achieved a remarkable result for customer satisfaction and able to advance for the future program. "
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
TA-pdf
UI - Tugas Akhir  Universitas Indonesia Library
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