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"ABSTRAKSkripsi ini membahas mengenai perbandingan hak pasien berdasarkan hak dasar hukum kesehatan dalam mendapatkan pelayanan kesehatan pada jaminan kesehatan nasional maupun jaminan kesehatan swasta. Jenis penelitian yang digunakan adalah yuridis normatif dan keseluruhannya dilakukan dengan menggunakan metode penelitian kualitatif. Penelitian ini menunjukan bahwa adanya perbedaan pelayanan kesehatan yang didapatkan oleh pasien pengguna jaminan kesehatan nasional BPJS Kesehatan dan jaminan kesehatan swasta asuransi Prudential yang menimbulkan keterkaitan dengan pemenuhan hak seorang pasien. Hasil penelitian menyarankan bahwa perlu adanya evaluasi dalam sistem penyelenggaraan jaminan kesehatan di Indonesia agar hambatan yang terjadi dapat terminimalisir dan tujuan dari penyelenggaraan jaminan kesehatan tersebut tercapai dengan baik.

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ABSTRACTThis thesis explains about the comparasion between patient rsquo s rights according to health law in obtaining medical services through national health insurance and private health insurance. The method used in this research is normative legal research. This research found that there are differences in the medical services that are obtained by people are use national health insurance BPJS Kesehatan dan private health insurance Prudential Life Insurance in regad to the patient rsquo s rights. This research advises , that need for evaluation in the implementation of national health insurance system in Indonesia should be performed in order to minimize the limitation that might occur and the aim of the health insurance condition itself can be achieved. "

"Piutang merupakan harta lancar yang terbesar pada organisasi kesehatan dan berdampak dana investasi. Kegagalan pengelolaan piutang di rumah sakitakan mengganggu cash flow dan kegiatan operasional rumah sakit. Penelitian ini bertujuan mengetahui penyebab saldo piutang pasien jaminan pihak keti-ga yang tinggi, meliputi dinas dan langganan di RS Port Medical Center. Penelitian operasional ini melakukan pengamatan langsung dan telaah dokumen pa-da proses pengelolaan piutang pada tahap penerimaan, pembebanan biaya, penataan rekening, penagihan dan penutupan rekening. Informan adalah parapejabat dan pelaksana yang terlibat. Didapatkan bahwa tidak ada standar atau persyaratan kredit yang berlaku sebelum kerja sama. Potongan harga, jang-ka waktu pembayaran dan sanksi yang tertera dalam perjanjian kerja sama tidak dapat dijalankan. Telah ada upaya penagihan, tetapi belum optimal. Belumada prosedur tentang cara penagihan bila pembayaran terlambat. Pada lima tahap pengelolaan piutang terlihat beban tugas penata rekening yang tinggi.Dan SOP hanya tersedia pada tahap pembebanan biaya. Proses seleksi yang menggunakan sistem billing online mempermudah pekerjaan tetapi menuntutketelitian tinggi. Jumlah tagihan dan saldo piutang terbesar adalah dinas. Perusahaan asuransi mempunyai saldo piutang terkecil dan proporsi pembayaranterkecil adalah Jamsostek. Proses penagihan pada dinas, perusahaan umum dan perusahaan asuransi relatif sama (20 hari). Lama proses penagihan danumur piutang terlama adalah Jamsostek.Account receivables is the biggest current assets in health organization including hospitals and will influence investation fund management. Failure in ac-count receivables management will confound the cash flow and operational activities. The purpose of this study is to know the causes of high account re-ceivables of patients insured by third party. This operational research used direct observations and documents review regarding the management process ofthe insured patient account receivables at the stage of admission, charge capture, account billing, collecting and account writing off. An in-depth interview wasconducted to the involved persons and officers. The result of the study shows that the current credit policy prevails at PMC hospital seems to be linient sinceno credit standard or credit terms given before colaboration. Discount, payment period and sanctions are included in the agreement but not effective. Thereare efforts for claiming, but it has not been done optimally. There is no procedure that can be used in collecting account if there were delay. There is a shor-tage of staff on the account arrangement and overlapped tasks of staff at central opname. The only available standard operating procedure was at the stageof charge capture. Although the completion process has used on line billing system, to simplify the task, it still needs high accuracy to get accurate data. Thehighest claim goes to the state owned company. The highest account receivable also goes to the state owned company. From four health insurance compa-nies, Jamsostek has the lowest payment percentage. It is also found that the length of the collecting process is 20 days for state owned companies, publiccompanies and insurance companies and 60 days for Jamsostek. The length of billing process and account receivable days for Jamsostek was the longest."

"Berdasarkan UBA pasien di RS Siloam Kebon Jeruk, didapat komentar mengenai pemulangan pasien, yaitu : waktu tunggu penyelesaian administrasi pulang pasien masih cukup lama, terutama menggunakan asuransi. Dari uji petik didapatkan rata-rata waktu tunggu yang menggunakan jaminan perusahaan/asuransi 5 jam 45 menit dan non jaminan 3 jam 4 menit. Penelitian bertujuan mengetahui faktor-faktor yang mempengaruhi waktu tunggu pelayanan administrasi pulang pasien rawat inap dengan jaminan perusahaan/asuransi di RS Siloam Kebon Jeruk. Desain penelitian menggunakan kuantitatif dan kualitatif. Data primer didapat dari wawancara dan observasi dan data sekunder didapat dari telaah dokumen dan laporan pasien pulang. Dari hasil penelitian didapatkan faktor-faktor yang mempengaruhi adalah pengisian resume medis, jumlah sumber daya manusia, kebijakan dan alur proses rumah sakit yang sudah ada perubahan dengan proses yang dilaksanakan di lapangan. Dapat disimpulkan dengan efisiensi waktu pada tahap admin, tahap farmasi dan tahap gudang satelit dapat memperpendek waktu proses di rumah sakit. Efisiensi proses mempersingkat penyelesaian administrasi pulang pasien rawat inap dengan jaminan perusahaan/asuransi menjadi 2 jam. Saran peneliti yaitu sosialisasi mengenai pentingnya peran dokter spesialis, pengkajian ulan tenaga staf admin ruangan, revisi kebijakan dan alur proses administrasi pulang pasien dengan jaminan perusahaan/asuransi dan uraian tugas staf yang berperan, revisi MoU dengan pihak penjamin untuk masalah konfirmasi.

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Based UBA hospital inpatients in Siloam Kebon Jeruk , gained criticism and suggestions regarding the discharge of patients, namely: the waiting time of patients still settling administrative home long enough, especially the use of insurance. From the test results obtained quotes the average waiting time of patients who use the guarantee is 5 hours 45 minutes and non warranty is 3 hours 4 minutes. The study aims to determine the factors that influence waiting times administrative services to inpatients home insurance in Siloam Kebon Jeruk Hospital. Design using both quantitative and qualitative research. The primary data obtained from interviews and observations and secondary data obtained from the study of documents and reports patient's home. From the results, the factors that affect the length of time patients wait for completion of home administration is charging inpatient medical resume, the amount of human resources, policies and workflow processes existing hospitals with process changes implemented in the field. It can be concluded in less time on admin stage, stage pharmaceutical and satellite warehouses stage can shorten the processing time in the hospital. The efficiency of the process beyond the administrative processes to shorten hospital inpatients with insurance to 2 hours. Suggestions researchers that the socialization of medical importance to specialist resume, review of workforce, policy revisions and return patient administration process flow with insurance and job descriptions of staff whose role, revised MoU with an insurer to issue a confirmation."